**Exchange and Return Policy**
At Inner Care SA, we always strive to provide the best shopping experience for our customers, and we care about your complete satisfaction with the products you purchase. That's why we have provided a clear and easy return policy to ensure our customers' rights.
**First: Return Conditions**
* A return request can be made within 24 hours of the order's delivery date.
* The product must be unused and in its original condition with the original packaging.
* The purchase invoice or order number must be included when requesting a return.
* Products that have been opened or used cannot be returned for health and safety reasons.
**Second: Cases in Which Returns Are Accepted**
* The product arrives damaged during shipping.
* A different product arrives than the one ordered.
* There is a manufacturing defect in the product.
**Third: Return Procedures**
* Contact Inner Care SA customer service, stating the order number and the reason for the return request, via email: [email protected]
* You may be asked to send photos of the product to clarify the issue.
* After the request is reviewed and approved, you will be provided with the steps to complete the return process via email.
**Fourth: Shipping Fees**
* If the error is on the store's part (wrong, damaged, or defective product), Inner Care SA will cover the shipping fees.
* If the return request is based on the customer's preference, the customer will cover the shipping fees.
* After sending the product, please send the tracking number or link via email to follow up on the shipment and ensure it's received at the address specified by the store.
**Fifth: Refunds**
* The refund will be issued within 5 to 10 business days after the product is received and its condition is verified.
* The refund will be made using the same payment method used at the time of purchase, if possible.
**Sixth: Contacting Customer Service**
For any inquiries regarding returns, you can contact the Inner Care SA customer service team via email: